Refund Policy

Paddle processes Gevnius checkout, payment collection, tax calculation, invoices, subscription billing, refund handling, and payment-related buyer support.

Refund requests for Paddle-processed purchases are handled under Paddle's Refund Policy.

Refund requests must be submitted within 14 days of the transaction date.

Paddle reviews refund requests, confirms transaction details, and processes eligible refunds under Paddle's Refund Policy and any mandatory consumer rights that apply.

To request a refund, use the View receipt or Manage subscription link in your Paddle transaction email, or visit paddle.net and select the refund option.

For account-specific Gevnius help, email support@gevnius.com from the email registered to your Gevnius account whenever possible.

You can cancel Golden from Gevnius settings or through Paddle buyer support. Cancellation stops future renewal.

Your Golden access stays active until the end of the current paid billing period. After that, your account returns to Free.

If a Golden subscription payment is refunded, Golden access may end or your account may return to Free, based on the refund and subscription status handled by Paddle.

Refunded payments may affect credits attached to that billing period. Future renewals stop only when the subscription is canceled.

If a technical issue prevents access to paid Golden features, contact Gevnius first at support@gevnius.com so we can try to resolve it. If the issue cannot be resolved, use Paddle buyer support to request a refund review within the 14-day refund request window.