Refund Policy

Paddle acts as merchant of record for Gevnius purchases and processes checkout, payment collection, tax calculation, invoices, subscription billing, refund handling, and payment-related buyer support.

Refund requests for Paddle-processed purchases are handled under Paddle's Refund Policy.

Paddle checkout and Paddle confirmation show the actual transaction amount, applicable tax, payment details, and renewal information before or after purchase. Refunds, when approved, are based on the transaction Paddle processed.

Refund eligibility depends on Paddle's Refund Policy, the transaction details, your location, and any mandatory consumer rights that apply. Paddle may allow discretionary refund requests within 14 days of the transaction date, but that does not guarantee every request will be approved.

Any approved refund is based on the amount actually paid through Paddle, subject to Paddle's tax and payment handling, not on any USD 99.99 standard monthly list price or Save 90% promotional comparison shown in the app.

In some locations, consumers may have a legal cooling-off or withdrawal right for online purchases. For example, EU and UK consumers commonly have a 14-day withdrawal period for distance contracts. For digital services, that right may be affected after you request immediate access and start using or benefiting from the paid service. Mandatory rights always apply where required by law.

Some locations may have different statutory refund or cooling-off periods. Where mandatory consumer law gives you stronger rights, those rights apply even if they differ from this policy or Paddle's discretionary refund process.

Because Golden is a digital subscription that can be used soon after purchase, use of paid source checks, paid credits, or other paid features may affect refund or withdrawal eligibility where applicable law allows that result.

To request a refund, use the View receipt or Manage subscription link in your Paddle transaction email, or visit paddle.net and select the refund option.

For account-specific Gevnius help, email support@gevnius.com from the email registered to your Gevnius account whenever possible.

You can cancel Golden from Gevnius settings or through Paddle buyer support. Cancellation stops future renewal.

Your Golden access stays active until the end of the current paid billing period. After that, your account returns to Free.

Canceling a subscription does not automatically refund the current billing period unless Paddle's policy or mandatory law gives you that right.

If law requires a different cancellation method, reminder, notice, refund, or subscription-change process for your location, that mandatory rule applies.

An approved full refund, chargeback, or chargeback warning tied to a Golden subscription ends Golden access immediately and returns the account to Free. Partial or pending refunds do not automatically end Golden access.

Refunded payments may affect credits attached to that billing period. Future renewals stop only when the subscription is canceled.

If a technical issue prevents access to paid Golden features, contact Gevnius first at support@gevnius.com so we can try to resolve it. If the issue cannot be resolved, use Paddle buyer support to request a refund review within the applicable refund period.

Refunds may be refused or limited where there is evidence of fraud, refund abuse, account misuse, chargeback abuse, violation of our terms, or use of the service after requesting a refund, except where mandatory consumer law requires a different result.

If you do not recognize a charge, contact Paddle through the transaction receipt or paddle.net, and contact Gevnius at support@gevnius.com if you need account-specific help.